Servicenow Expert (Across Level / Location), Hyderabad, Telangana, India

1. ServiceNow Core Platform Developer (App / Scripting / Flow)

Skills: ServiceNow Development, Flow Designer

Job Summary
ServiceNow Developer responsible for building custom applications, workflows, and platform automation using scripting and low-code capabilities.

Key Responsibilities

Develop scoped applications and custom modules on ServiceNow platform
Build workflows using Flow Designer and Workflow Editor
Configure Business Rules, UI Policies, Client Scripts, Script Includes
Work on Service Catalog and Request workflows
Perform platform customization aligned with business requirements
Support releases using Update Sets and DevOps practices [RE: Contra...rs for FIS | Outlook]

Required Skills

Strong JavaScript and ServiceNow scripting experience
Hands-on Flow Designer and Workflow automation
Experience in ITSM module configuration
Understanding of ServiceNow data model and platform architecture

2. ServiceNow Integration Developer

Skills: REST/SOAP, MID Server

Job Summary
Responsible for designing and implementing integrations between ServiceNow and external systems.

Key Responsibilities

Build integrations using REST/SOAP APIs and IntegrationHub
Configure MID Servers for on-prem connectivity
Develop inbound/outbound integrations with enterprise tools
Handle data transformation via Import Sets and Transform Maps
Troubleshoot integration failures and optimize performance [HP - ITOM...equirement | Outlook]

Required Skills

Strong REST/SOAP API development
Experience with MID Server, probes, sensors
IntegrationHub and Flow Designer exposure
Knowledge of network protocols (SNMP, SSH, WMI)

3. ServiceNow ITSM Developer

Skills: Incident, Change, Problem

Job Summary
Develop and optimize IT Service Management processes on ServiceNow.

Key Responsibilities

Configure Incident, Problem, Change, Request modules
Build Service Catalog, workflows, approval flows
Manage SLA tracking, reporting, and automation
Ensure ITIL-aligned process implementation
Customize forms, workflows, and notifications [Re: DLL Pr...w profiles | Outlook]

Required Skills

Strong ITSM module experience
ITIL process understanding
Service Catalog and workflow customization
Scripting expertise (Client + Server side)

4. ServiceNow ITOM Developer

Skills: Discovery, Service Mapping

Job Summary
Responsible for infrastructure visibility and service dependency mapping.

Key Responsibilities

Configure Discovery and Service Mapping
Maintain infrastructure topology and CI relationships
Implement Event Management integration
Optimize discovery patterns and troubleshooting
Ensure real-time infrastructure visibility [HP - ITOM...equirement | Outlook]

Required Skills

Discovery, Service Mapping expertise
Knowledge of cloud + on-prem infra
CMDB integration understanding
MID Server configuration

5. ServiceNow CMDB Developer

Skills: CMDB, CSDM

Job Summary
Manage data model, CI lifecycle, and governance of CMDB.

Key Responsibilities

Build and maintain CI relationships and data model
Implement CSDM framework
Ensure CMDB health (completeness, correctness)
Data normalization and reconciliation
Integrate CMDB with Discovery and ITSM [HP - ITOM...equirement | Outlook]

Required Skills

Strong CMDB & CSDM knowledge
Experience with CI classes & relationships
CMDB governance and data quality

6. ServiceNow ITAM Developer

Skills: HAM / SAM

Job Summary
Manage asset lifecycle for hardware and software assets.

Key Responsibilities

Implement SAM and HAM modules
Track asset procurement, lifecycle, and compliance
Integrate with Discovery and CMDB
Provide license and audit reporting

Required Skills

SAM/HAM module experience
Asset lifecycle management
Knowledge of licensing and compliance

7. ServiceNow CSM Developer

Skills: Case Management

Job Summary
Develop customer service workflows and support solutions.

Key Responsibilities

Configure Case Management workflows
Build customer portals and request flows
Integrate CRM and external customer systems
Automate service resolution processes

Required Skills

CSM module experience
Portal and workflow configuration
API/integration exposure

8. ServiceNow HRSD Developer

Skills: Employee Service Delivery

Job Summary
Automate HR processes and employee workflows.

Key Responsibilities

Configure HR case management
Build onboarding/offboarding workflows
Automate HR service delivery processes
Maintain knowledge base and HR catalog

Required Skills

HRSD module experience
Workflow automation
Data privacy & compliance awareness

9. ServiceNow GRC Developer

Skills: Risk & Compliance

Job Summary
Implement governance, risk, and compliance workflows.

Key Responsibilities

Configure risk frameworks and audit workflows
Implement policy and compliance modules
Automate risk assessments and controls
Provide dashboards and reporting

Required Skills

GRC/IRM knowledge
Risk management frameworks
Reporting and dashboards

10. ServiceNow SecOps Developer

Skills: SIR / VR

Job Summary
Manage security incident and vulnerability response.

Key Responsibilities

Implement Security Incident Response (SIR)
Configure Vulnerability Response workflows
Integrate security tools (SIEM, scanners)
Automate remediation workflows [Re: DLL Pr...w profiles | Outlook]

Required Skills

SecOps modules (SIR, VR)
Security integrations
Incident handling workflows

11. ServiceNow AI Developer

Skills: Now Assist, AI Control Tower

Job Summary
Develop AI-driven automation using ServiceNow GenAI capabilities.

Key Responsibilities

Configure Now Assist for ITSM workflows
Integrate LLM and AI-based automation
Implement AI governance (AI Control Tower)
Optimize user interactions and productivity [RE: Amadeu...equirement | Outlook]

Required Skills

Now Assist / GenAI exposure
AI governance understanding
Integration with workflows

12. ServiceNow Analytics Developer

Skills: Performance Analytics

Key Responsibilities

Build dashboards and KPIs
Configure Performance Analytics
Provide insights for platform optimization

13. ServiceNow Process Optimization Specialist

Skills: Process Mining

Key Responsibilities

Analyze workflows and operational bottlenecks
Drive process improvements
Use process mining tools for insights

14. ServiceNow Business Analyst

Skills: Requirement Gathering

Aligned with FW: JD for ServiceNow BA

Key Responsibilities

Gather and translate business requirements into solutions
Work with stakeholders and developers
Support UAT and delivery

15. ServiceNow Solution Architect

Skills: Architecture

Key Responsibilities

Define end-to-end platform architecture
Drive solution design across modules
Ensure scalability, governance, and best practices

16. ServiceNow FSM Developer

Skills: Field Service Management (FSM)

Job Summary
ServiceNow FSM Developer responsible for implementing and optimizing field service operations, including workforce management, dispatching, and on-site service workflows.

Key Responsibilities

Configure and implement ServiceNow FSM modules including Work Orders, Work Tasks, and Scheduling
Design and optimize dispatching and workforce assignment using Dispatcher Workspace
Build mobile-enabled workflows for field technicians
Integrate FSM with ITSM, CMDB, and asset management modules
Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
Enable real-time tracking of field operations and service fulfillment
Configure inventory, parts management, and logistics tracking
Work with external integrations (ERP, asset systems, IoT devices)
Support enhancements, troubleshooting, and platform optimization based on operational needs

Required Skills

Strong experience in ServiceNow FSM module implementation
Knowledge of Work Order Management and Scheduling/Dispatching
Experience with mobile agent configuration for field technicians
Integration experience using REST/SOAP APIs
Understanding of asset/service lifecycle and field operations

Preferred Skills

Exposure to IoT integrations and predictive maintenance use cases
Knowledge of ITSM, CMDB, or ITOM integration with FSM
ServiceNow certification (CSA / CAD / FSM preferred)

17. ServiceNow Source-to-Pay (S2P) Developer

Skills: Source-to-Pay (Procurement / Sourcing / Procurement Ops)

Job Summary

ServiceNow S2P Developer responsible for designing and implementing procurement workflows across sourcing, purchasing, vendor management, and payment lifecycle within the ServiceNow platform.

Key Responsibilities

Configure and implement Source-to-Pay workflows including sourcing, procurement, purchasing, and invoicing
Develop Procurement Service Management (PSM) or custom procurement applications on ServiceNow
Build catalog-driven procurement workflows (requisition → approval → PO → fulfillment)
Automate vendor onboarding, contract lifecycle, and supplier management processes
Configure approval workflows, expense tracking, and procurement compliance checks
Integrate ServiceNow with ERP systems (SAP, Oracle, Ariba, Coupa, etc.) for end-to-end S2P flow
Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
Generate procurement reports, dashboards, and spend analytics
Ensure process compliance, audit readiness, and governance
Support continuous improvement of procurement processes and platform optimization

Required Skills

Strong experience in ServiceNow platform development (scripting + workflows)
Exposure to Procurement / Source-to-Pay lifecycle
Experience in Service Catalog and workflow automation
Hands-on integration experience using REST/SOAP APIs
Understanding of vendor management, PO lifecycle, and procurement compliance
Good knowledge of Flow Designer, UI customization, and data models

Preferred Skills

Experience with ServiceNow Procurement Service Management (PSM)
Integration experience with ERP platforms (SAP/Ariba/Coupa/Oracle)
Knowledge of finance/procurement processes (invoice, billing, reconciliation)
Exposure to reporting tools and analytics dashboards
ServiceNow certifications (CSA / CAD preferred)

18. ServiceNow Certified Master Architect (CMA)

Skills: Enterprise Architecture, Platform Strategy, Governance

Job Summary

ServiceNow Certified Master Architect (CMA) responsible for defining enterprise-wide ServiceNow architecture, driving platform strategy, and ensuring scalable, secure, and future-ready implementations across multiple business units.

Key Responsibilities

Define and own end-to-end ServiceNow platform architecture across modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
Drive enterprise-wide architecture standards, governance, and best practices
Lead design reviews, solution validation, and architectural decision-making
Align ServiceNow strategy with business transformation goals and digital initiatives
Ensure scalability, performance, security, and compliance of platform implementations
Mentor architects, developers, and technical teams across programs
Define integration strategy with enterprise systems (ERP, CRM, cloud platforms)
Drive platform roadmap, capability maturity, and innovation adoption (AI, automation)
Engage with executive stakeholders and provide strategic advisory

Required Skills

Certified ServiceNow Certified Master Architect (CMA)
Deep expertise across multiple ServiceNow modules and platform capabilities
Strong experience in enterprise architecture and large-scale implementations
Expertise in integration architecture, data models, and platform governance
Proven experience in leading multi-program or global ServiceNow engagements
Strong stakeholder management and leadership skills

Preferred Skills

Experience with GenAI / Now Assist / AIOps capabilities
Exposure to cloud architecture (AWS/Azure)
Strong experience in transformation programs and large accounts

19. ServiceNow Certified Technical Architect (CTA)

Skills: Technical Architecture, Solution Design, Platform Governance

Job Summary

ServiceNow Certified Technical Architect (CTA) responsible for designing and delivering scalable, high-quality ServiceNow solutions, ensuring adherence to platform best practices and technical governance.

Key Responsibilities

Design end-to-end technical solutions across ServiceNow modules
Translate business requirements into scalable architecture and technical design
Lead technical design workshops and architecture reviews
Define data models, integrations, workflows, and customization strategies
Ensure adherence to ServiceNow best practices and platform standards
Drive performance tuning, optimization, and system scalability
Mentor developers and guide implementation teams
Collaborate with business analysts, architects, and delivery teams
Support governance, code quality, and release management

Required Skills

Certified ServiceNow Certified Technical Architect (CTA)
Strong expertise in ServiceNow platform architecture and development
Hands-on experience in scripting, integrations, and workflow design
Experience across multiple modules (ITSM, ITOM, CMDB, etc.)
Strong understanding of platform data model, security, and performance
Experience in large-scale implementations and client-facing roles

Preferred Skills

Exposure to enterprise integrations (SAP, Oracle, cloud systems)
Experience with DevOps, CI/CD, and platform lifecycle management
Knowledge of AI/automation capabilities within ServiceNow

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。