1. ServiceNow Core Platform Developer (App / Scripting / Flow)
Skills: ServiceNow Development, Flow Designer
Job Summary
ServiceNow Developer responsible for building custom applications, workflows, and platform automation using scripting and low-code capabilities.
Key Responsibilities
- Develop scoped applications and custom modules on ServiceNow platform
- Build workflows using Flow Designer and Workflow Editor
- Configure Business Rules, UI Policies, Client Scripts, Script Includes
- Work on Service Catalog and Request workflows
- Perform platform customization aligned with business requirements
- Support releases using Update Sets and DevOps practices [RE: Contra...rs for FIS | Outlook]
Required Skills
- Strong JavaScript and ServiceNow scripting experience
- Hands-on Flow Designer and Workflow automation
- Experience in ITSM module configuration
- Understanding of ServiceNow data model and platform architecture
2. ServiceNow Integration Developer
Skills: REST/SOAP, MID Server
Job Summary
Responsible for designing and implementing integrations between ServiceNow and external systems.
Key Responsibilities
- Build integrations using REST/SOAP APIs and IntegrationHub
- Configure MID Servers for on-prem connectivity
- Develop inbound/outbound integrations with enterprise tools
- Handle data transformation via Import Sets and Transform Maps
- Troubleshoot integration failures and optimize performance [HP - ITOM...equirement | Outlook]
Required Skills
- Strong REST/SOAP API development
- Experience with MID Server, probes, sensors
- IntegrationHub and Flow Designer exposure
- Knowledge of network protocols (SNMP, SSH, WMI)
3. ServiceNow ITSM Developer
Skills: Incident, Change, Problem
Job Summary
Develop and optimize IT Service Management processes on ServiceNow.
Key Responsibilities
- Configure Incident, Problem, Change, Request modules
- Build Service Catalog, workflows, approval flows
- Manage SLA tracking, reporting, and automation
- Ensure ITIL-aligned process implementation
- Customize forms, workflows, and notifications [Re: DLL Pr...w profiles | Outlook]
Required Skills
- Strong ITSM module experience
- ITIL process understanding
- Service Catalog and workflow customization
- Scripting expertise (Client + Server side)
4. ServiceNow ITOM Developer
Skills: Discovery, Service Mapping
Job Summary
Responsible for infrastructure visibility and service dependency mapping.
Key Responsibilities
- Configure Discovery and Service Mapping
- Maintain infrastructure topology and CI relationships
- Implement Event Management integration
- Optimize discovery patterns and troubleshooting
- Ensure real-time infrastructure visibility [HP - ITOM...equirement | Outlook]
Required Skills
- Discovery, Service Mapping expertise
- Knowledge of cloud + on-prem infra
- CMDB integration understanding
- MID Server configuration
5. ServiceNow CMDB Developer
Skills: CMDB, CSDM
Job Summary
Manage data model, CI lifecycle, and governance of CMDB.
Key Responsibilities
- Build and maintain CI relationships and data model
- Implement CSDM framework
- Ensure CMDB health (completeness, correctness)
- Data normalization and reconciliation
- Integrate CMDB with Discovery and ITSM [HP - ITOM...equirement | Outlook]
Required Skills
- Strong CMDB & CSDM knowledge
- Experience with CI classes & relationships
- CMDB governance and data quality
6. ServiceNow ITAM Developer
Skills: HAM / SAM
Job Summary
Manage asset lifecycle for hardware and software assets.
Key Responsibilities
- Implement SAM and HAM modules
- Track asset procurement, lifecycle, and compliance
- Integrate with Discovery and CMDB
- Provide license and audit reporting
Required Skills
- SAM/HAM module experience
- Asset lifecycle management
- Knowledge of licensing and compliance
7. ServiceNow CSM Developer
Skills: Case Management
Job Summary
Develop customer service workflows and support solutions.
Key Responsibilities
- Configure Case Management workflows
- Build customer portals and request flows
- Integrate CRM and external customer systems
- Automate service resolution processes
Required Skills
- CSM module experience
- Portal and workflow configuration
- API/integration exposure
8. ServiceNow HRSD Developer
Skills: Employee Service Delivery
Job Summary
Automate HR processes and employee workflows.
Key Responsibilities
- Configure HR case management
- Build onboarding/offboarding workflows
- Automate HR service delivery processes
- Maintain knowledge base and HR catalog
Required Skills
- HRSD module experience
- Workflow automation
- Data privacy & compliance awareness
9. ServiceNow GRC Developer
Skills: Risk & Compliance
Job Summary
Implement governance, risk, and compliance workflows.
Key Responsibilities
- Configure risk frameworks and audit workflows
- Implement policy and compliance modules
- Automate risk assessments and controls
- Provide dashboards and reporting
Required Skills
- GRC/IRM knowledge
- Risk management frameworks
- Reporting and dashboards
10. ServiceNow SecOps Developer
Skills: SIR / VR
Job Summary
Manage security incident and vulnerability response.
Key Responsibilities
- Implement Security Incident Response (SIR)
- Configure Vulnerability Response workflows
- Integrate security tools (SIEM, scanners)
- Automate remediation workflows [Re: DLL Pr...w profiles | Outlook]
Required Skills
- SecOps modules (SIR, VR)
- Security integrations
- Incident handling workflows
11. ServiceNow AI Developer
Skills: Now Assist, AI Control Tower
Job Summary
Develop AI-driven automation using ServiceNow GenAI capabilities.
Key Responsibilities
- Configure Now Assist for ITSM workflows
- Integrate LLM and AI-based automation
- Implement AI governance (AI Control Tower)
- Optimize user interactions and productivity [RE: Amadeu...equirement | Outlook]
Required Skills
- Now Assist / GenAI exposure
- AI governance understanding
- Integration with workflows
12. ServiceNow Analytics Developer
Skills: Performance Analytics
Key Responsibilities
- Build dashboards and KPIs
- Configure Performance Analytics
- Provide insights for platform optimization
13. ServiceNow Process Optimization Specialist
Skills: Process Mining
Key Responsibilities
- Analyze workflows and operational bottlenecks
- Drive process improvements
- Use process mining tools for insights
14. ServiceNow Business Analyst
Skills: Requirement Gathering
Aligned with FW: JD for ServiceNow BA
Key Responsibilities
- Gather and translate business requirements into solutions
- Work with stakeholders and developers
- Support UAT and delivery
15. ServiceNow Solution Architect
Skills: Architecture
Key Responsibilities
- Define end-to-end platform architecture
- Drive solution design across modules
- Ensure scalability, governance, and best practices
16. ServiceNow FSM Developer
Skills: Field Service Management (FSM)
Job Summary
ServiceNow FSM Developer responsible for implementing and optimizing field service operations, including workforce management, dispatching, and on-site service workflows.
Key Responsibilities
- Configure and implement ServiceNow FSM modules including Work Orders, Work Tasks, and Scheduling
- Design and optimize dispatching and workforce assignment using Dispatcher Workspace
- Build mobile-enabled workflows for field technicians
- Integrate FSM with ITSM, CMDB, and asset management modules
- Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
- Enable real-time tracking of field operations and service fulfillment
- Configure inventory, parts management, and logistics tracking
- Work with external integrations (ERP, asset systems, IoT devices)
- Support enhancements, troubleshooting, and platform optimization based on operational needs
Required Skills
- Strong experience in ServiceNow FSM module implementation
- Knowledge of Work Order Management and Scheduling/Dispatching
- Experience with mobile agent configuration for field technicians
- Integration experience using REST/SOAP APIs
- Understanding of asset/service lifecycle and field operations
Preferred Skills
- Exposure to IoT integrations and predictive maintenance use cases
- Knowledge of ITSM, CMDB, or ITOM integration with FSM
- ServiceNow certification (CSA / CAD / FSM preferred)
17. ServiceNow Source-to-Pay (S2P) Developer
Skills: Source-to-Pay (Procurement / Sourcing / Procurement Ops)
Job Summary
ServiceNow S2P Developer responsible for designing and implementing procurement workflows across sourcing, purchasing, vendor management, and payment lifecycle within the ServiceNow platform.
Key Responsibilities
- Configure and implement Source-to-Pay workflows including sourcing, procurement, purchasing, and invoicing
- Develop Procurement Service Management (PSM) or custom procurement applications on ServiceNow
- Build catalog-driven procurement workflows (requisition → approval → PO → fulfillment)
- Automate vendor onboarding, contract lifecycle, and supplier management processes
- Configure approval workflows, expense tracking, and procurement compliance checks
- Integrate ServiceNow with ERP systems (SAP, Oracle, Ariba, Coupa, etc.) for end-to-end S2P flow
- Develop automation using Flow Designer, Business Rules, and ServiceNow scripting
- Generate procurement reports, dashboards, and spend analytics
- Ensure process compliance, audit readiness, and governance
- Support continuous improvement of procurement processes and platform optimization
Required Skills
- Strong experience in ServiceNow platform development (scripting + workflows)
- Exposure to Procurement / Source-to-Pay lifecycle
- Experience in Service Catalog and workflow automation
- Hands-on integration experience using REST/SOAP APIs
- Understanding of vendor management, PO lifecycle, and procurement compliance
- Good knowledge of Flow Designer, UI customization, and data models
Preferred Skills
- Experience with ServiceNow Procurement Service Management (PSM)
- Integration experience with ERP platforms (SAP/Ariba/Coupa/Oracle)
- Knowledge of finance/procurement processes (invoice, billing, reconciliation)
- Exposure to reporting tools and analytics dashboards
- ServiceNow certifications (CSA / CAD preferred)
18. ServiceNow Certified Master Architect (CMA)
Skills: Enterprise Architecture, Platform Strategy, Governance
Job Summary
ServiceNow Certified Master Architect (CMA) responsible for defining enterprise-wide ServiceNow architecture, driving platform strategy, and ensuring scalable, secure, and future-ready implementations across multiple business units.
Key Responsibilities
- Define and own end-to-end ServiceNow platform architecture across modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
- Drive enterprise-wide architecture standards, governance, and best practices
- Lead design reviews, solution validation, and architectural decision-making
- Align ServiceNow strategy with business transformation goals and digital initiatives
- Ensure scalability, performance, security, and compliance of platform implementations
- Mentor architects, developers, and technical teams across programs
- Define integration strategy with enterprise systems (ERP, CRM, cloud platforms)
- Drive platform roadmap, capability maturity, and innovation adoption (AI, automation)
- Engage with executive stakeholders and provide strategic advisory
Required Skills
- Certified ServiceNow Certified Master Architect (CMA)
- Deep expertise across multiple ServiceNow modules and platform capabilities
- Strong experience in enterprise architecture and large-scale implementations
- Expertise in integration architecture, data models, and platform governance
- Proven experience in leading multi-program or global ServiceNow engagements
- Strong stakeholder management and leadership skills
Preferred Skills
- Experience with GenAI / Now Assist / AIOps capabilities
- Exposure to cloud architecture (AWS/Azure)
- Strong experience in transformation programs and large accounts
19. ServiceNow Certified Technical Architect (CTA)
Skills: Technical Architecture, Solution Design, Platform Governance
Job Summary
ServiceNow Certified Technical Architect (CTA) responsible for designing and delivering scalable, high-quality ServiceNow solutions, ensuring adherence to platform best practices and technical governance.
Key Responsibilities
- Design end-to-end technical solutions across ServiceNow modules
- Translate business requirements into scalable architecture and technical design
- Lead technical design workshops and architecture reviews
- Define data models, integrations, workflows, and customization strategies
- Ensure adherence to ServiceNow best practices and platform standards
- Drive performance tuning, optimization, and system scalability
- Mentor developers and guide implementation teams
- Collaborate with business analysts, architects, and delivery teams
- Support governance, code quality, and release management
Required Skills
- Certified ServiceNow Certified Technical Architect (CTA)
- Strong expertise in ServiceNow platform architecture and development
- Hands-on experience in scripting, integrations, and workflow design
- Experience across multiple modules (ITSM, ITOM, CMDB, etc.)
- Strong understanding of platform data model, security, and performance
- Experience in large-scale implementations and client-facing roles
Preferred Skills
- Exposure to enterprise integrations (SAP, Oracle, cloud systems)
- Experience with DevOps, CI/CD, and platform lifecycle management
- Knowledge of AI/automation capabilities within ServiceNow
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
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