About the role
As a Client Relationship Manager, you will act as a commercial leader and account owner for strategic Advertising, Media and Entertainment clients, driving growth, shaping transformation agendas, and delivering measurable business outcomes.
You will operate at the intersection of client strategy, technology, and delivery—engaging senior stakeholders to understand business priorities, identify opportunities, and bring forward differentiated solutions across Cognizant’s portfolio.
This role goes beyond account management—it requires a strong point of view on industry trends, the ability to challenge and influence at C-suite level, and the commercial acumen to grow complex accounts.
In this role, you will:
· Own and manage client accounts end-to-end, with responsibility for P&L, revenue growth, and margin performance
· Build and maintain trusted, senior-level relationships across Media & Entertainment organisations
· Develop a deep understanding of client strategies, challenges, and operating environments, translating these into proactive growth opportunities
· Lead and shape RFPs, renewals, and expansion opportunities, driving complex deal cycles
· Bring market insight and industry-led thinking to clients, positioning relevant solutions across digital, data, and technology transformation
· Partner closely with delivery teams to optimise backlog, resource mix, and delivery quality
· Act as the primary escalation point and ensure a consistently strong client experience
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. This role requires regular time in client and Cognizant offices within the UK, alongside flexible working arrangements to support work-life balance.
What you need to have to be considered
· Strong experience in client-facing roles within consulting or IT services, ideally within Media & Entertainment, Advertising, or adjacent sectors
· Proven track record of owning and growing multi-million-pound accounts, including P&L management
· Demonstrated success in new business development, including leading and closing complex deals
· Ability to operate credibly with senior stakeholders (including C-suite) and influence strategic direction
· Strong commercial mindset combined with hands-on account leadership capability
· Experience managing multiple priorities in dynamic, fast-paced environments
· Strong problem-solving capability with the ability to develop enterprise-level solutions
These will help you stand out
· Deep understanding of Media & Entertainment industry trends (e.g. content monetisation, digital platforms, data-driven marketing)
· Experience working within global delivery models (onshore/offshore)
· Ability to translate industry trends into tangible client value propositions
· Experience navigating complex organisational structures and stakeholder landscapes
· Track record of building long-term, strategic client partnerships
We’re excited to meet people who share our ambition and can make an impact in a variety of ways. Don’t hesitate to apply, even if you don’t meet every requirement—transferable skills and diverse experiences are highly valued.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
