About the role
As SAP senior technology leader responsible for overseeing managed services delivery and leading SAP application support and enhancement programs. This role partners closely with client business and IT stakeholders to ensure high-quality service delivery across SAP ERP, CRM, IS-U, C4HANA, BW, and Basis environments while driving operational excellence, client satisfaction, and business growth.
In this role you will
- Lead and manage SAP Managed Services delivery, ensuring alignment with client and organizational goals
- Oversee SAP production support, system enhancements, and application maintenance across multiple SAP modules
- Drive successful execution of enhancement projects including requirement gathering, design, delivery, and quality assurance
- Build and maintain strong client relationships, ensuring high customer satisfaction and identifying growth opportunities
- Establish and monitor KPIs, SLAs, and performance metrics, ensuring consistent service delivery standards
- Collaborate with cross-functional teams, vendors, and stakeholders for seamless delivery
- Optimize processes, methodologies, and delivery frameworks for managed services
- Manage portfolio execution, including revenue targets, operating margins, and cost optimization initiatives
- Lead budgeting, forecasting, and financial management for application support services
- Provide leadership, coaching, and mentorship to global teams, ensuring performance and development
- Support proposals, contract negotiations, and go-to-market initiatives related to SAP AMS
Work Model: Hybrid – United States (Houston, TX)
What you need to have to be considered
- 15+ years of SAP delivery experience with strong exposure to IT management (risk, issue, and resource management)
- Proven experience managing SAP application support and enhancement programs
- 5+ years of experience leading and managing large global teams
- Strong expertise across SAP ERP, CRM, BW, C4HANA, IS-U, and SAP Basis environments
- Experience managing budgets, forecasting, and financial performance for managed services
- Proven track record of delivering projects on time, within budget, and meeting quality standards
- Bachelor’s degree from an accredited institution
These will help you stand out
- Experience in SAP IS-U or utilities industry
- Certification in project management (PMP, PRINCE2, or equivalent)
- Strong leadership, stakeholder management, and communication skills
- Experience driving process improvements and implementing best practices
- Familiarity with project management tools and methodologies
- Strong analytical and problem-solving capabilities
Please note
At this time, the role is not open to candidates requiring employer-sponsored work authorization now or in the future.
Salary and Other Compensation
The annual salary for this position is between $116,100 - $156,500, depending on experience and qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program based on performance and applicable plan terms.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Paid Holidays and Paid Time Off
- 401(k) with contributions
- Long-term and Short-term Disability
- Employee Stock Purchase Plan
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
